Returns Policy 

We promise 100% Satisfaction Guarantee on Midori Spring products*!

*(Excluding bulk bags, wholesale orders, tea accessories, & final sale items. Please see below).

Unsatisfied customers can request a new product or refund within 30 days by sending us an email at info@midorispring.com. We will provide a return label free of charge. Once the item(s) have been returned to us, we will provide a refund or credit to your account or payment method.

(If your order has surpassed 30 days, please contact us anyways and we'll see what we can do)

100% Satisfaction Guarantee does not apply to multiple refund requests (2 items or more) to avoid fraudulent activity. Once the first return guarantee is claimed, it is defined that the product does not suit your needs. If repeated refund claims on orders are placed multiple times, this will not qualify for a refund.

You may return ALL new, unopened, or items damaged during shipping within 30 days of delivery for a full refund NO Questions ASKED. We'll also pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Bulk bags, wholesale orders, & tea accessories are non-refundable. If your order arrived damaged, please contact us within 24 hours. For more details, please send an e-mail to info@midorispring.com 

Final Sale items are non-refundable. 

Shipping

**IMPORTANT MESSAGE** Due to the holiday rush, our fulfillment team is currently experiencing higher volume of orders. Your orders may be delayed. We apologize for the inconvenience. Rest assured we are working quickly as possible to have your order processed and shipped. If you have any questions or concerns please send us an e-mail info@midorispring.com. Thank you for your understanding.

*FREE shipping offered for Mainland USA orders over $50. (Does not include Bulk items 1kg or above. Some exceptions may apply)

We ship to all USA addresses including P.O Boxes, APO, Alaska, and Hawaii.

Shipping Times and Cutoffs: All orders placed on the day (before 10:00am EST) will ship out the next day. Please allow at least 1-2 regular business days for processing and packaging (not including holidays and weekends). The tracking number may take up to 24 hours to show information.

USPS and UPS Standard Flat Rate: For all Mainland USA orders below $50, we ship via USPS standard or UPS, $5.99.

Expedited Shipments are available at higher costs, please go through our check out checkout page to see final cost.

*Free Shipping does not include the following States/Territories: American Samoa, Federated States of Micronesia, Guam, Northern Mariana Islands, Palau, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Standard Shipping for these States/Territories will take 7 to 14 business days. 

Please note shipping rates have increased, due to the global pandemic since 2020. 

Worldwide Shipping

We offer international shipping from our fulfillment centers at Amazon in the following countries: UK, Germany and surrounding regions, and Canada. Due to Brexit we are unable to ship from Amazon UK to surrounding regions. If you have any questions regarding international shipping, please send us an e-mail. 

Note not all products are available internationally at any given moment. Our website displays products that are in stock in the US. In the case that your order is not available in your country, we will contact you to notify you and/or refund your order due to unavailability. Alternately you can contact us via email at info@midorispring.com to inquire about our international availability.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Duties and Taxes 

Our warehouse in Canada, UK, and Germany carry a portion of our inventory and will ship to their respect countries without additional duties or taxes. However, in the case we must ship an order from the US, the customers are responsible for their individual countries duties and tax charges. We will try to contact and notify you of your shipment in these situations prior to dispatching.